Otherwise, you get a conference line that lets at-home employees collaborate over the phone. This allows your customers to get through to a representative as quickly as possible and provides a backup in case one of your employees has to step away to deal with childcare or move the laundry along.īusinesses working remotely should keep in mind, though, that Ooma offers videoconferencing only on the Ooma Office Pro plan. Then it transfers the call to whichever employee answers first. We also like Ooma’s Ring Groups feature, which lets you group extensions together in your phone system so they all ring simultaneously. For starters, Ooma’s mobile and desktop apps allow remote employees to make and receive unlimited calls within North America using your business number. Ooma’s remote features can help your business stay up and running no matter where your employees are. If that doesn’t work for you, though, RingCentral also offers ticket service, an extensive online knowledge base, and weekly webinars to answer common questions. Keep in mind, though, that usually only larger enterprises get US-based support-small businesses usually get outsourced to overseas customer service representatives. Unlimited calls within the US and CanadaĪnd if you ever experience trouble with your VoIP system, RingCentral’s customer service team is available 24/7 via online chat or via phone during standard business hours.Here are a few other features business owners are sure to love:
Video meetings can even last up to 24 hours-just in case. Plus, RingCentral plans include unlimited internet faxing, phone conferencing, and videoconferencing for up to 100 participants. RingCentral promises a 99.999% uptime, meaning both your in-house and at-home employees can rely on your VoIP system to work whenever they need it. Another thing we love about RingCentral is its reliability.
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